Terms and Conditions

1. General information

These Terms and Conditions govern the relationship between DAWN IT S.R.L. (hereinafter "Radical Service", "we" or "Provider"), with registered office at 40 Aristotel Pappia Street, Sector 1, Bucharest, Romania, J23/1312/2017, VAT ID RO37296712, and customers who use our repair, diagnostic and maintenance services for Apple devices.

By handing over the device for repair or by using our services, the customer confirms that they have read, understood and accepted these terms and conditions.

2. Services provided

Radical Service offers the following services for Apple devices (iPhone, MacBook, iPad, iMac, Apple Watch):

Free preliminary diagnostic at intake; in-depth diagnostic (180 RON, included in the repair); component-level hardware repairs (micro-soldering, part replacement, ultrasonic cleaning); software repairs (macOS/iOS reinstallation, data recovery); and technical consultancy.

3. Receiving the device for service

Upon handing over the device, the customer receives an intake form which includes: device description (model, serial), defects reported by the customer, aesthetic condition at intake (existing scratches, dents), handed-over accessories (charger, cable etc.), and a unique order number.

The customer is responsible for backing up data before handing over the device. Radical Service assumes no responsibility for data loss during the repair process, except in cases of proven negligence on our part.

The customer declares that the device handed over is their property or that they have the legal right to request its repair.

4. Diagnostic and quote

The preliminary diagnostic is free, regardless of the customer's decision. If the issue requires in-depth investigation (disassembly, bench testing), the in-depth diagnostic costs 180 RON, an amount that is deducted from the final repair price if the customer accepts the quote.

The quote includes: the identified cause of the defect, the necessary part(s), total price (component + labour + VAT), and estimated completion time. Quote prices are firm and do not change afterwards, except if additional defects are discovered — in which case, the customer is contacted for approval before continuing the work.

5. Acceptance or refusal of the repair

The customer has the right to refuse the repair after receiving the quote, paying only the cost of the in-depth diagnostic (180 RON), if it was needed. If the issue was identified at the preliminary diagnostic (free), the customer pays nothing in case of refusal.

Devices not collected within 30 calendar days from the notification of repair completion or quote communication (in case of refusal) will be considered abandoned. Radical Service will notify the customer 3 times (by phone or message) before applying the abandonment procedure.

6. Parts and components

We use refurbished original Apple parts (Refurbished), premium OEM-compatible parts, and quality aftermarket parts, depending on availability, model and customer budget. The type of part used is specified in the quote and on the final invoice.

Replaced (defective) parts remain the property of Radical Service, unless the customer explicitly requests their return at the time of device handover.

7. Payment

Payment is made when collecting the repaired device. We accept: cash, bank card (POS), and bank transfer. The fiscal invoice is issued at payment and sent by email or handed over physically.

The device is released only after full payment of the amount in the accepted quote.

8. Warranty

All repairs performed by Radical Service come with a written warranty. For iPhone: 3 months warranty for any repair. For MacBook: 12 months standard warranty, except for liquid damage cleaning, logic board repair and display replacement, which have 3 months warranty. The warranty does not reset on interventions performed under warranty. If the device is taken to another shop, the warranty for components within the warranty period is voided.

Full warranty details are available on the Service Warranty page.

9. Limitation of liability

Radical Service is not responsible for: data lost that was not backed up by the customer before handover; pre-existing defects not declared by the customer at intake; damage caused by external conditions (power surges, improper use, previous interventions by other shops); and indirect or consequential losses.

Radical Service's responsibility is limited to the value of the repair performed, per the accepted quote.

10. Courier service

We accept devices sent by courier from any locality in Romania. The customer is responsible for proper packaging of the device. Radical Service is not responsible for damage occurring during transport.

Returning the repaired device by courier is free (cost is borne by Radical Service). Insuring the parcel in transit is optional and charged at cost.

11. Data confidentiality

Radical Service respects the confidentiality of customer data. We do not access, copy or view personal files on devices, except in cases where strictly necessary for diagnosis and with the customer's explicit consent. Full details in Privacy Policy.

12. Dispute resolution

Any dispute arising between Radical Service and the customer will be resolved amicably. If amicable resolution is not possible, the dispute will be submitted to the competent courts in Bucharest, Romania, in accordance with applicable law.

The customer may submit complaints at our office, by email at [email protected], or through the European Online Dispute Resolution platform (ODR): ec.europa.eu/consumers/odr.

13. Consumer protection authorities

If we are unable to amicably resolve a possible dispute, consumers may turn to the following authorities and platforms:

• ANPC (National Authority for Consumer Protection) — anpc.ro
• ODR Platform (Online Dispute Resolution, per EU Regulation no. 524/2013) — ec.europa.eu/consumers/odr

Email address for complaints: [email protected].

14. Changes to terms

Radical Service reserves the right to modify these terms and conditions at any time. Changes take effect on the date of publication on the site. The applicable version is the one in force at the time the device is handed over for service.

15. Contact details

DAWN IT S.R.L.
40 Aristotel Pappia Street, Sector 1, Bucharest, Romania
Phone: 0739 795 800
Email: [email protected]
Hours: Monday - Friday, 08:30 - 17:30