Privacy Policy

1. Data controller

The personal data controller is DAWN IT S.R.L., with its registered office at 40 Aristotel Pappia Street, Sector 1, Bucharest, Romania. For questions about data protection, you can contact us at: [email protected] or by phone 0739 795 800.

2. What personal data we collect

We collect only the data strictly necessary to provide repair services:

Identification data: first name, last name, phone number, email address — needed for communication during the repair and issuing the fiscal invoice.

Device data: model, serial number, IMEI (for iPhone), defect description — needed to identify the device and perform the repair.

Billing data: name/company name, address, VAT ID (for legal entities) — needed to issue the fiscal invoice in accordance with applicable law.

Browsing data: IP address, browser type, pages visited on the site — collected automatically through Google Analytics for site improvement.

3. Purpose and legal basis for processing

We process personal data for the following purposes:

Performance of the service contract (Art. 6(1)(b) GDPR) — for receiving the device, diagnosis, communicating the quote, performing the repair and returning the device.

Legal obligations (Art. 6(1)(c) GDPR) — issuing fiscal invoices and keeping accounting records per the Fiscal Code and Accounting Law.

Legitimate interest (Art. 6(1)(f) GDPR) — improving services, resolving complaints and preventing fraud.

Consent (Art. 6(1)(a) GDPR) — for marketing communications (newsletter, offers) — only with the customer's explicit consent, which can be withdrawn at any time.

4. Data on your device

We do not access the personal content of your devices (photos, documents, messages, emails etc.) unless strictly necessary for diagnosis and with explicit customer consent.

For data recovery services, our purpose is exclusively restoring access to the data — we do not view or copy the content. On request, we can sign an additional non-disclosure agreement (NDA).

We recommend customers make a backup and, if desired, activate a passcode before handing over the device. Passwords needed for diagnostic (e.g. macOS login password) are stored securely and deleted after the repair is complete.

5. How long we keep the data

Service data (intake form, quote): 3 years from repair completion, per the civil statute of limitations.

Billing data: 10 years, per legal obligations from the Fiscal Code and the Accounting Law no. 82/1991.

Browsing data (analytics): 26 months, per the standard Google Analytics configuration.

Device passwords: deleted immediately after the repair is finished and the device handed over.

6. Who we share data with

We do not sell, rent or share personal data with third parties for commercial purposes. Data may be transmitted to:

Courier services (name, address, phone) — only for delivery of the repaired device; Accounting services — for invoice issuance and processing; Google Analytics — pseudonymised browsing data for site traffic analysis, only with your consent. This service may involve transferring data to Google outside the European Economic Area, based on the standard contractual clauses approved by the European Commission; Public authorities — only on express legal request (ANAF, courts).

7. Data security

We implement appropriate technical and organisational measures for data protection: restricted access to the customer database (authorised personnel only), secure connection (HTTPS) on the site, periodic backup systems, and internal confidentiality policies for employees.

8. Your GDPR rights

You have the following rights regarding your personal data:

Right of access — you can request a copy of the personal data we hold about you. Right to rectification — you can request correction of inaccurate or incomplete data. Right to erasure ("right to be forgotten") — you can request data deletion, except for data we are legally required to keep. Right to restriction of processing — you can request limitation of data processing under certain circumstances. Right to data portability — you can request transfer of data in a structured, commonly used format. Right to object — you can object to data processing based on our legitimate interest. Right to withdraw consent — for processing based on consent, you can withdraw your consent at any time.

To exercise these rights, contact us at [email protected]. We respond within 30 days maximum.

9. Cookies

The radicalservice.ro site uses essential cookies (strictly necessary for the site to function) and analytics cookies (Google Analytics, for traffic analysis). Essential cookies are always active. Analytics cookies are placed only after you give your consent.

On your first visit we display a banner letting you choose which cookies you accept, with the options "Accept all", "Refuse all" and "Settings", where you can individually enable or disable each optional category. Until you make a choice, no analytics cookies are placed. You can change your choice at any time via the "Cookie settings" link in the site footer or from your browser settings.

For full details about the cookies used, their duration and purpose, see our Cookie Policy.

10. Complaints

If you believe the processing of your personal data violates GDPR, you have the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP):

B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, Bucharest
Phone: +40 318 059 211
Email: [email protected]
Web: www.dataprotection.ro

11. Policy changes

We reserve the right to modify this privacy policy. Changes are published on this page with the update date. We encourage you to check this page periodically.

12. Contact

DAWN IT S.R.L.
40 Aristotel Pappia Street, Sector 1, Bucharest, Romania
Phone: 0739 795 800
Email: [email protected]
Hours: Monday - Friday, 08:30 - 17:30